Systems Design Group, Inc: Support

Support

Electronic Support

SDG Technical Services offers two electronic self-help services designed to facilitate the flow of information from technical services to you. Our Web Knowledge Base or Web-Based Case Management can answer your support-related questions and give you direct access to our vast stores of knowledge. Use these services to receive the latest patches and upgrades, product alerts and information, and exchange ideas, best practices and tips.

Contract Support

With SDG Technical Services Solutions, customers choose the level of support that best fits their needs. SDG offers two annual contracts at varying levels of service, with deliverables ranging from business hours telephone support under the SDG Basic Support contract to the specialized services available through the SDG Business Critical contract. The contracts are structured to offer a scalable range of flexible options. SDG Technical Services contracts cover all SDG products. Beyond reducing the time to resolution and increasing customer satisfaction, these support solutions offer our customers many value-added services to enhance their business.

Phone Support

Customers can purchase Technical Services Incidents for support when using SDG products. Incidents allow customers to receive support only when they need assistance. Customers may purchase support for a single incident, on an as-needed as-available basis. Prices for Incidents vary based on hours available — standard regional business hours — and product family.